On-Demand Transit Services (NeighborLink)
The Central Florida Regional Transportation Authority (d.b.a. LYNX) is seeking to identify an experienced service provider to fully operate a turnkey solution for LYNX’s on-demand transit services, known as NeighborLink, within defined areas of Orange, Seminole, and Osceola counties.
The selected Proposer shall be responsible for providing a full turnkey transportation-as-a-service (TaaS) solution for NeighborLink. This includes the software-as-a-service (SaaS) platform and user application, system set-up, hardware installation, training, vehicles, drivers and other on-going support services and staff to facilitate NeighborLink operations. In addition to the SaaS software, the Proposer shall provide/furnish the following operational functions:
- Operators and operations supervisors.
- Customer service/call center/administrative support.
- System administrators and system support.
- Staff training.
- Dispatch and reporting support.
- American with Disabilities Act (ADA) compliant customer interfaces and instructions.
- ADA compliant vehicles.
- Operations base, vehicle maintenance and vehicle storage.
The awarded contract shall be for an initial term of three (3) years, with two optional one (1) year renewals. All extensions shall be based upon the business needs of LYNX and the cost effectiveness and performance of the Proposer.
Link to Bid: https://www.demandstar.com/app/buyers/bids/495196/details