CHK America President and CEO Rick Wood announced that the company has been hired by Montgomery County Transit (Ride On) to continue with the development of wayfinding and customer information products. The suite of products includes pocket timetables, transit information aids along with system and neighborhood maps.
CHK America will use its best practice approach to customer information design to create a suite of new customer information products for Ride On. This carefully tested approach will reduce a rider’s cognitive load as they navigate the Ride On system. CHK America has worked with Montgomery County Transit since 2006 and will continue to develop comprehensive customer information tools that will include all services provided by Ride On in and around Montgomery County. The project encompasses wayfinding displays for hundreds of shelters and will provide specific pieces of passenger information developed to address customer requirements at the various stages of a rider’s trip.
“CHK America has enjoyed working with Montgomery County Transit for many years. We understand the goals they are striving to achieve,” said CHK America President and CEO Rick Wood. “Through better communication of service options, we are confident that pairing CHK’s wayfinding solutions with this premier suburban transit agency will help to increase ridership and customer satisfaction.”
The Montgomery County Transit Ride On bus system consists of 335 county-owned and operated buses averaging more than 97,000 daily weekday boardings. MCT provides transportation services throughout Montgomery County, Maryland, on fixed routes that include feeder services to Metrorail and MARC (Maryland Commuter Rail) stations.
