Solution No. 2: Thompson and Singh created a one-stop URL that contains all the resources needed in one place. Now staff visits on site, RTAMS, to determine the customer’s ability to use fixed route and/or other transportation options all in one screen view. This improves staff efficiency, often cutting customer service time in half.
The RTA currently serves more than 550,000 reduced fare, ride free and ADA Paratransit customers.