iSupport Software and GlobeSherpa announced June 27 a partnership that will provide transportation agencies enhanced support tools when deploying mobile ticketing solutions from GlobeSherpa.
“Our transit agency customers are thrilled about the prospect of having a flexible, scalable solution to provide support to mobile transit customers 24/7,” said Nat Parker, CEO of GlobeSherpa. “This is a big piece of the evolving customer service support puzzle that will allow transit authorities to focus on what they do best, providing core transit operations for their customers.”
The iSupport technology platform is fully customizable and provides a set of tools for incident management and service desk support including knowledge management, reporting, live customer chat and collaboration, and mobile clients for iOS, Android, Blackberry and WAP-enabled phones as well as security and administration, asset management, and problem management. It is available as an on premise solution or as a hosted solution through Amazon Web Services.
Transit agencies that deploy the GlobeSherpa solution will have the ability to support their mobile ticketing passengers via phone, email, chat, Twitter, or desktop browser.
“We are excited to be working with GlobeSherpa to provide help desk and customer service functions to their transit agency customers,” said Daren Nelson, founder and CEO of iSupport Software. “Integrating iSupport with GlobeSherpa’s mobile ticketing platform gives GlobeSherpa’s customers an incredible array of corporate and end user support tools.” Nelson went on to point out that iSupport Software is one of the oldest technology companies and GlobeSherpa is one of the rising stars of the Portland technology community. “It’s a testament to the strength of the Portland technology community,” said Nelson.
Both companies have development, sales, marketing, and support based entirely in the U.S.
GlobeSherpa is integrating iSupport into the GlobeSherpa platform and is expected to make the iSupport tools available to all transit customers as early as this summer.