ONTARIO - The chief general manager of the Toronto Transit Commission has issued a harshly worded message to all staff at the transit agency that decries what he calls the spread of a "culture of complacency and malaise."

"I am not proud of what we have been dealing with over the last several weeks," Gary Webster said in a note sent to employees on Saturday.

"I don’t know about you, but I am becoming increasingly tired of defending the reputation of the TTC; tired of explaining what is acceptable and what is not; and tired of stating the obvious: that much of the behaviour being reported is, indeed, unacceptable," he said.

The memo was made available to the public through a Saturday media release.

The TTC has come under fire in recent days after the release of a YouTube video that showed an on-duty bus driver taking a seven-minute break.

The video purportedly showed the operator taking a washroom break and buying a coffee at a doughnut shop at 3:00 a.m. Jan. 29.

The TTC also received a barrage of negative publicity after a photograph surfaced of a subway collector napping on the job.