June 30--Amtrak passengers awaiting a train at the Exchange Street Station in Buffalo on Sunday were stranded for nearly three hours -- left in the dark for information, and in the heat outside.
The train, scheduled to depart at 3:26 p.m., did not arrive until 6:04 p.m.
The delay meant passengers had to wait in temperatures in the mid-80s -- without food, water or restrooms available. The passengers said the Amtrak employee at the station had no idea what was going on.
"All our travel plans are screwed up," said Meg McCleary, of Buffalo, who was supposed to arrive in Schenectady at 8:30 p.m. Sunday.
The train was bound for Penn Station in New York City.
McCleary said no explanation was offered by Amtrak to the passengers, and when they repeatedly called customer service, beginning at 4:10 p.m., they were told the train had been experiencing engine problems but would be there soon.
The Amtrak media relations office, open during business hours Monday to Friday, was not available to comment. When the Amtrak station in Depew was contacted, an employee said no one there was authorized to make a statement on the delay.
Copyright 2014 - The Buffalo News, N.Y.