An electrical problem that forced Metro-North to suspend commuter rail service between Stamford and New York City on Wednesday could take weeks to repair, leaving limited service available to the 125,000 people who use the New Haven Line each day, officials said.
The line will operate at about one-third capacity, using diesel trains and buses, while repairs are made. Those repairs could take up to three weeks, or longer, Gov. Dannel P. Malloy said in a press conference Wednesday afternoon.
"Hopefully, this is a worst-case scenario," Malloy said.
Amtrak service to and from Penn Station in New York also was delayed, and Amtrak's Acela Express trains between Boston and New York, which also require electricity to run, were shut down indefinitely.
Commuters should plan for a prolonged disruption on the New Haven Line, Malloy said. He encouraged people to work from home or to carpool.
"It's not a fix that takes place overnight, by any stretch of the imagination," he said.
The power outage comes less than five months after a New Haven Line train derailed and crashed into another train near the Fairfield-Bridgeport border, created major commuting problems for about a week. More than 70 people were injured in that crash, which tore up 2,000 feet of track and kept trains from passing through the area.
As Wednesday evening's commute began, a limited number of diesel engines were on hand to transport passengers between Stamford and Grand Central Terminal along the powerless portion of track.
More diesel trains were being brought in for the coming days, Malloy said. But the service plan scheduled to begin Thursday morning, combining train and bus service, will accommodate only about 33 percent of the line's normal ridership, according to Metro-North.
The problem stemmed from a 138-kilovolt Con Edison feeder line that supplies electricity to overhead wires that power the New Haven Line trains, according to the Metropolitan Transit Authority. Train service between Stamford and Grand Central was suspended Wednesday morning, then operated at about 10 percent capacity throughout the rest of the day because of an outage at a facility in New York state.
"We don't have track power between Mount Vernon and Harrison, N.Y., and as a result we can only run diesel trains from Stamford down to Grand Central," MTA spokesman Kevin Ortiz said.
"Needless to say I am frustrated," Malloy said. "I express that frustration on behalf of the 125,000 riders on this system."
Riders at Stamford and other stations along the line expressed that frustration Wednesday afternoon.
"I'm just trying to be patient," said Dayan Gonzalez, who was trying to get to John F. Kennedy International Airport.
Jim Cameron, a member of the CT Rail Commuter Council, said it has been a bad summer for rail commuters.
"Metro-North has proven itself to not be the most reliable of services for a variety of reasons," he said.
Starting Thursday morning, limited train service and bus shuttles will make stops between Stamford and Grand Central, the MTA said Wednesday. New Haven Line tickets also will be honored on the Harlem Line, which runs from Southeast, N.Y., to Grand Central.
The diesel trains and buses are expected to be crowded and slow-moving. The MTA urged rail commuters to find alternate ways of getting to and from New York, if possible.
"There will be a substantial disruption for a substantial amount of time," Malloy said.
Amtrak's Acela Express service between New York and Boston was suspended for Wednesday and Thursday, and there are other cancellations as well, the company said. Passengers are advised to call ahead (1-800-872-7245) before arriving at the station.
Extra cars will be added to the Northeast Regional trains on Thursday to accommodate Acela passengers, an Amtrak spokesman said. Those trains will continue to run on their normal schedule, but passengers should prepare for possible delays, according to the spokesman.
Service between New York and Washington was also operating with delays Wednesday, Amtrak said.