Medicaid Transit Director

Position Type:
Medicaid Transit Director

Position Title:
Medicaid Transit Director, Charleston WV

Charleston, WV


Posting Date:

Closing Date:
Open Until Filled

Last Updated:


MTM, Inc.

Medicaid Transit Director



The Medicaid Transit Director works in collaboration with operations, MTM support departments, and transportation providers to ensure the most appropriate and cost-effective delivery of transportation services.  The Program Director also acts as the internal liaison between MTM departments and the Client to ensure MTM is fully compliant with contract requirements.



  • Provider oversight of non-direct reports to ensure business outcomes and contract goals are defined and met.
  • Learn and understand all aspects of the contract.
  • Plan continuously for growth and issue resolution.
  • Review service delivery to ensure that the most appropriate and cost-effective mode of transportation is utilized.
  • Responsible for building (or assuring building of) required documents and Work Plans as needed.
  • Through in-services and trade shows, present positive image of MTM.
  • Keep abreast of changes to contract program rules, regulations and policies.
  • Work with the Client to follow through on service issues, trouble shooting problems and concerns, complaints and education.
  • Act as a liaison between MTM and external stakeholders to educate on MTM services and ensure customer satisfaction.
  • Identify and manage stakeholders’ expectations during all phases of the contract.
  • Provide ongoing, day-to-day service support to Client personnel
  • Be available as Client’s key contact for any issues relating to the program.
  • Address all issues in a timely manner to the satisfaction of the client and MTM.
  • Present annual plan reviews and work in a consultative manner with Client.
  • Prepare for, coordinate, and conduct, quarterly in-services with Client.
  • Educate Client on MTM procedures and services.
  • Inform clients of new items relating to the NET industry and/or MTM services.
  • Address all issues in a timely manner to the satisfaction of the client and MTM.
  • Acquire a good understanding of State/County, and local climate and issues pertaining to contracts.
  • Maintain active involvement in State/Government programs and transportation related conferences/seminars.
  • Ensure ongoing compliance to MTM’s Quality Management Program.
  • Gain and maintain in-depth knowledge of MTM Transportation Guidelines and Vendor Quality Improvement Program.
  • Gain and maintain in-depth knowledge of MTM departments.
  • Provide necessary data and information to MTM staff assisting in the continuous monitoring and coordination of quality management activity; i.e. credentialing, re-credentialing, and quality management.



  • Other duties as assigned
  • Regular attendance required



  • Excellent interpersonal skills and ability to work with a variety of people and job positions
  • Knowledge of managed care, quality improvement, contracting
  • Experience establishing key processes and procedures
  • Ability to acquire in-depth knowledge of MTM operations
  • Experience in operations and management of staff
  • Experience in developing, promoting, and building key relationships with all key stakeholders
  • Data analysis and interpretation skills, problem solving skills
  • Ability to schedule, organize and prioritize multiple tasks
  • Experience supervising and monitoring the delivery of contractual services
  •  Knowledge of budgets and cost analysis
  • Excellent communication skills, verbal and written
  • Ability to handle questions and resolve issues in a constructive manner
  • Moderate to advanced computer skills



  • Bachelor’s Degree or above required
  • Certified Project Management Professional or Associate Certification desired (PMI) preferred



  • Previous management experience required
  • Prior project or contract management experience preferred
  • Previous experience working with Medicaid and/or State programs preferred
  • Experience working for a managed health provider preferred



  • Program Director
  • Transportation Manager
  • Admin Assistant



  • Computer, copy machine, fax machine, printer, Cisco phone system



  • Normal office conditions apply.  Employee must have clear, close vision for reading and computer work. Must be able to sit, stand, walk, balance, stoop, grasp, talk, hear and operate computer keyboard.  Job may require reaching at shoulder level and below waist.  Will occasionally lift/push/pull up to 20 pound and carry objects 50 feet.  Position may require both local and overnight travel.  Failure to pass an annual Motor Vehicle Record (MVR) background screen may result in termination of employment.  


If interested, please apply online by clicking HERE


MTM, Inc. is an affirmative action and equal opportunity employer


When applying, mention you saw this opening listed on the Careers Page at

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