Assistant Base Manager-Fixed Route Operations, Orange CA
$62,358.40 to $82,948.32 per year
Open Until Filled
Orange County Transit Authority (OCTA)
Assistant Base Manager-Fixed Route Operations?
The Orange County Transportation Authority (OCTA) is the county's primary transportation agency. OCTA creates, funds and delivers efficient transportation for Orange County. We keep Orange County moving with extensive bus and paratransit service, Metrolink commuter rail service, the 91 Express Lanes Toll Road, motorist services and freeway, street and road improvement projects. OCTA began in in 1991 with the consolidation of seven separate transportation agencies. OCTA is dedicated to its organizational mission and core values. OCTA's mission is to develop and deliver transportation solutions to enhance quality of life and keep Orange County moving. OCTA's core values consist of integrity, teamwork, communication, customer focus, and can-do spirit.
Under general direction, assists in managing the daily operations of the base operation, including coordination of work assignments, communication with the Maintenance Department on vehicle availability, monitoring absences and managing daily schedules. Responsible for leading coach operators, window dispatchers, and other transit personnel to fulfill agency expectation to ensure optimum service delivery, customer service, safety and security.
This position is in Salary Grade R: Min $62,358.40 - Mid $78,998.40 - Max $95,617.60 per year.
The hiring range for this position is from $62,358.40 to $82,948.32 per year
This position will remain open until filled.
- Provides direct supervision and overall direction, coordination, and evaluation to subordinate supervisors, coach operators and Window Dispatchers. Responsibilities include training, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees, addressing complaints and resolving problems. Assesses and monitors workload, administrative and support systems, and internal reporting relationships; identifies opportunities for improvements; directs and implements changes. Ensures compliance with applicable collective bargaining agreements as well as the Coach Operator Handbook.
- Responsible for the interviewing and hiring of coach operators as well, as ensures that hiring and staffing selections reflect business needs. May coach and mentor lower level supervisory and dispatch personnel regarding the recruitment process and interviewing skills/techniques.
- Completes weekly, monthly, on-going and special administrative reports for such areas including sick pay, OJI, payroll and absenteeism reports and manages manpower by analysis of data. Tracks all unscheduled absences, and reports infractions of the Attendance Policy as appropriate. Investigates worker's compensation claims, ensures operators' Return to Work releases are in compliance with the "physical job description" and current work policies. Monitors safety programs, identifies high-risk safety operators and develops accident and personal injury reduction strategies.
- Monitors, administers compliance and keeps proper documentation for all required regulations, policies and procedures including the Federal Motor Carrier Safety Regulations (i.e., controlling hours of service, maintaining CDL licensure, bi-annual physical exams, etc.), disability management, drug and alcohol testing, family and medical leave, and workers compensation.
- Represents the interests of the agency in arbitrations, unemployment hearings, workers compensation hearings, court cases, disciplinary hearings and grievances. Prepares first step grievance responses, researches matters related to counseling and disciplinary matters and investigations, prepares documents in support of legal proceedings.
- Responds to complaints by customers and the general public; investigates through interviews with coach operators and other relevant parties and implements discipline and termination procedures for coach operators where warranted.
- Analyzes on-time performance, safety, customer complaints, and other key performance indicators and makes recommendations for opportunities for improving service trends.
- Partners with the Base Manager in the development and administration of the budget for assigned base. Approves the forecast of funds needed for staffing, equipment, materials and supplies as well as expenditures and implements budgetary adjustments within amount specifications as appropriate and necessary.
- Models and holds transportation personnel accountable for exemplary customer service, optimal operation performance and continuous productivity improvements.
- Any combination of education and experience equivalent to a bachelor's degree in Business, Public Administration, Logistics, Transportation or related discipline, with approximately four to seven years of progressively responsible experience in transit operations.
- Requires a minimum of two years of direct operational supervisory experience in a transportation, transit or comparable service related industry with a combined union and non-union organization.
- A safe driving record is required as well as the ability to obtain a valid California Driver License Class B with Passenger and Air Brake Endorsements with current Medical Examiner's Certificate. License and Certificate must be maintained in good standing with the Department of Motor Vehicles. A safe driving record is required.
- Demonstrated adaptability, flexibility and willingness to work irregular shifts, including evenings, holidays, and weekends required when necessary. Provide leadership in emergency situations.
- Responsible for coordinating service adjustments and to act as first responders to the base in the event of accidents or emergencies, service disruptions, inclement weather, natural disasters, and special events.
- Theories, principles, and practices of public bus and transit operations.
- Applicable local, state, and federal laws, rules and regulations governing public transit systems.
- Applicable California Vehicle Code and California Code Regulations sections. Progressive management customer service strategies that ensure positive outcomes for the Agency and its customers. Management practices, principles of supervision, performance management (coaching, counseling, staff development, performance improvement, discipline), as well as conflict resolution, mediation and facilitation skills.
- Demonstrated understanding of union contract administration, union contracts, rulebooks, and progressive disciplinary procedures as well as labor relations laws, practices, and procedures.
- Safety principles pertaining to the operation of transit vehicles.
- Accident, complaint and claims investigation procedures.
- Computerized systems utilized for activities such as vehicle assignments (BATS), coach operator tracking (ACORS), etc.
- Microsoft Word, Excel, e-mail, PowerPoint and other Windows-based environments.
- Formulate long- and short-term objectives as well as develop, plan, organize, implement, and monitor the work of base operations in order to attain performance goals and/or objectives.
- Understand, interpret and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor agreements; compile, analyze and interpret complex data.
- Demonstrated excellence in interpersonal skills that maintain a responsible, goal-oriented approach to resolution of issues and problems while building positive rapport, developing and ensuring continuous improvement with internal and external customers, including management co-workers as well as subordinates.
- Work effectively in potentially stressful operational environments, where customer service and quality delivery are of paramount importance.
- Read, interpret and apply provisions of the collective bargaining agreements, including effective administration of the grievance process, and agency policies.
- Participate and provide value-added contribution in event and/or safety committee activities.
- Explain, justify and defend division programs, policies and activities; negotiates and resolves sensitive and controversial issues.
- Communicate clearly and effectively in writing and orally, including the ability to facilitate group discussions.
- Collect and analyze facts; formulate appropriate conclusions based on information, as well as create and/or provide presentations of findings.
Disclaimer: The above statements are intended to indicate the general nature and level of work performed by employees within this classification. They are not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, skills and qualifications required of employees assigned to this job.
Compensation and Benefits:
OCTA offers an attractive compensation and benefits package. The specific features of this package include: medical, dental and vision insurance; retirement; vacation and holiday pay; life insurance; deferred compensation plan; short-term and long-term disability plans; flexible spending accounts; educational reimbursement; flex time schedules; and ergonomic/wellness programs. Salary is dependent upon qualifications.
Application and Selection Process:
For further information about this exciting career opportunity and to apply online, please visit our website at https://jobs-octa.icims.com/jobs/1404/job. Applications must include a ten year work history and be fully complete. We are unable to accept resumes in lieu of an online application. OCTA does not sponsor H1B or other work visas. For additional information, please contact the Employment Office at (714) 560-5600.
ORANGE COUNTY TRANSPORTATION AUTHORITY An Equal Opportunity/Affirmative Action Employer
When applying, mention you saw this opening listed on the Careers Page at MassTransitMag.com