Comments on: You Know Why They Ride, But Don’t Forget Why They Stay http://www.masstransitmag.com/interactive/2008/09/19/you-know-why-they-ride-but-don%e2%80%99t-forget-why-they-stay/ Mass Transit's editor, Fred Jandt, speaks weekly on critical issues facing the public transportation industry. Fri, 12 Mar 2010 10:16:11 +0000 http://wordpress.org/?v=2.3.3 By: Denis Meyers http://www.masstransitmag.com/interactive/2008/09/19/you-know-why-they-ride-but-don%e2%80%99t-forget-why-they-stay/#comment-7058 Denis Meyers Mon, 22 Sep 2008 19:00:49 +0000 http://www.masstransitmag.com/interactive/2008/09/19/you-know-why-they-ride-but-don%e2%80%99t-forget-why-they-stay/#comment-7058 We here in Allentown, PA have enjoyed increases as high as 36% due to $4 per gallon prices at the pump. The more 'normal' increase lately is a bit above the national average at 6%. I agree with your concept: right now, gaining customers is easy, keeping them is hard. I also want to comment that 'convenience' may also translate into perceptions of ease of use, cleanliness of equipment, politeness of operators and how 'fast' the trip is compared to driving. We here in Allentown, PA have enjoyed increases as high as 36% due to $4 per gallon prices at the pump. The more ‘normal’ increase lately is a bit above the national average at 6%.

I agree with your concept: right now, gaining customers is easy, keeping them is hard.

I also want to comment that ‘convenience’ may also translate into perceptions of ease of use, cleanliness of equipment, politeness of operators and how ‘fast’ the trip is compared to driving.

]]> By: Dave Reid http://www.masstransitmag.com/interactive/2008/09/19/you-know-why-they-ride-but-don%e2%80%99t-forget-why-they-stay/#comment-6999 Dave Reid Fri, 19 Sep 2008 13:38:01 +0000 http://www.masstransitmag.com/interactive/2008/09/19/you-know-why-they-ride-but-don%e2%80%99t-forget-why-they-stay/#comment-6999 A little off topic but Joe I'm curious as to what your thoughts are on the current state of MCTS? A little off topic but Joe I’m curious as to what your thoughts are on the current state of MCTS?

]]>