Comments on: Little Things http://www.masstransitmag.com/interactive/2008/03/14/little-things/ Mass Transit's editor, Fred Jandt, speaks weekly on critical issues facing the public transportation industry. Mon, 08 Sep 2008 09:03:54 +0000 http://wordpress.org/?v=2.3.3 By: Schuyler http://www.masstransitmag.com/interactive/2008/03/14/little-things/#comment-3085 Schuyler Tue, 18 Mar 2008 17:41:11 +0000 http://www.masstransitmag.com/interactive/2008/03/14/little-things/#comment-3085 Two scenarios: 1) Arriving at the station just as the train's there, and loading passengers. You rush and cross the pedestrian crossing across both the outbound and inbound tracks in front of the train, turn to board. But the door's closed and the train starts. You're left to wait for the next train, the only person left on the platform. 2) You, having had the experience above, mosey down the walk, figuring that the train will leave before you even get to the near outbound track, but no, it waits and so you hustle across those two tracks and then find that the door's still open, and she's waiting for you to get on board. A little thing in both cases, but which one do you think makes the passenger feel more valued?? Two scenarios:
1) Arriving at the station just as the train’s there, and loading passengers. You rush and cross the pedestrian crossing across both the outbound and inbound tracks in front of the train, turn to board. But the door’s closed and the train starts. You’re left to wait for the next train, the only person left on the platform.

2) You, having had the experience above, mosey down the walk, figuring that the train will leave before you even get to the near outbound track, but no, it waits and so you hustle across those two tracks and then find that the door’s still open, and she’s waiting for you to get on board.

A little thing in both cases, but which one do you think makes the passenger feel more valued??

]]> By: Tom Hingson http://www.masstransitmag.com/interactive/2008/03/14/little-things/#comment-3069 Tom Hingson Fri, 14 Mar 2008 21:23:08 +0000 http://www.masstransitmag.com/interactive/2008/03/14/little-things/#comment-3069 I agree. It doesn't take much and the rewards are great. I often ride our buses, just to see what's going on. The best trips are when I see somebody make a difference for another by a simple observation and an extra effort to help. I never want to be too busy or important to provide the best customer service. I agree. It doesn’t take much and the rewards are great. I often ride our buses, just to see what’s going on. The best trips are when I see somebody make a difference for another by a simple observation and an extra effort to help. I never want to be too busy or important to provide the best customer service.

]]> By: Richard Layman http://www.masstransitmag.com/interactive/2008/03/14/little-things/#comment-3068 Richard Layman Fri, 14 Mar 2008 20:47:59 +0000 http://www.masstransitmag.com/interactive/2008/03/14/little-things/#comment-3068 what's also good is when riders feel ownership of the system enough to give advice on how to get around. E.g., I tell many WMATA riders about the machines, and how, unless they are buying a particular type of card, that the blue machine (probably the one you went to) is much more complicated than the rider needs if they are buying a one way ticket... what’s also good is when riders feel ownership of the system enough to give advice on how to get around. E.g., I tell many WMATA riders about the machines, and how, unless they are buying a particular type of card, that the blue machine (probably the one you went to) is much more complicated than the rider needs if they are buying a one way ticket…

]]> By: James http://www.masstransitmag.com/interactive/2008/03/14/little-things/#comment-3067 James Fri, 14 Mar 2008 16:00:12 +0000 http://www.masstransitmag.com/interactive/2008/03/14/little-things/#comment-3067 That is the wonderful thing about providing customer service; it's easy, does not take up much time, gives the person providing the customer service a chance to show off their knowledge and you get a good feeling assisting either someone you know or a complete stranger. I passed on your entry and asked that the post be part of our newletter. Can I have your permission? Respect, James That is the wonderful thing about providing customer service; it’s easy, does not take up much time, gives the person providing the customer service a chance to show off their knowledge and you get a good feeling assisting either someone you know or a complete stranger. I passed on your entry and asked that the post be part of our newletter. Can I have your permission?

Respect,
James

]]> By: Chip Walker http://www.masstransitmag.com/interactive/2008/03/14/little-things/#comment-3066 Chip Walker Fri, 14 Mar 2008 14:47:30 +0000 http://www.masstransitmag.com/interactive/2008/03/14/little-things/#comment-3066 Fred, There is NO prohibition against photographing transit vehicles or facilities from public property. NJ Transit (being one of the more bold about it) threatened numerous such photographers with arrest, until the late George Warrington wisely put an end to the practice. Chip Walker Rochester, NY Fred,

There is NO prohibition against photographing transit vehicles or facilities from public property. NJ Transit (being one of the more bold about it) threatened numerous such photographers with arrest, until the late George Warrington wisely put an end to the practice.

Chip Walker
Rochester, NY

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