Analyze the principles of vehicle operations and maintenance in order to save money and improve service. Learn to identify problems, and then prioritize and solve them using common sense methodologies. Focus on corporate fleet management, shop management, and green garages.
Online Course Accessible: Mon., Sept. 8-Fri., Oct. 3
Instructor: John E. Dolce
Early Bird: $400 (register by Mon., Aug. 12)
Program No. 4890-7544
Passenger Service and Safety: Certification for Trainers
Develop self-confidence as a trainer while learning the basics of passenger assistance. Gain the tools for evaluating and assessing on-the-job performance, which helps maintain and improve the quality of your agency’s transit services. This workshop satisfies standards set by the Americans with Disabilities Act.
Wed. - Fri., Sept. 10-12
Instructors: Larry Currie, Mary Lee Spitz
Early Bird: $625 (register by Aug. 13)
Program No. 4890-7614
Wed. - Fri., Nov. 5-7
Instructors: Robert Schmitt, Mary Lee Spitz
Program No. 4890-7554
Fundamentals of Public Transit
Help new or recently hired staff upgrade their skills and learn best practices in the transportation industry. Seasoned veterans will also obtain updates to a broad spectrum of topics – from marketing, planning and operations to regulations, service benchmarks and the history and benefits of public transportation.
Online Course Accessible: Mon., Oct. 6-Fri., Oct. 31
Instructor: Peter Albrecht
Early Bird: $400 (register by Sept. 8)
Program No. 4890-7549
FTA Triennial Review: Overview and Tips On-line
The Triennial Review (TR) is one of the Federal Transit Administration’s (FTA) management tools for examining grantee performance and adherence to current FTA requirements and policies. This four-week on-line course is designed to provide an overview of the process and only requires 3-4 hours of review time at the participants convenience. The curriculum has been developed by an experienced reviewer who also helped design the current TR training offered annually by the FTA.
Online Course Accessible: Mon., Oct. 20-Fri., Nov. 14
Instructors: Randall Pine
Early Bird: $200 (register by Sept. 22)
Program No. 4890-7704?
Systematic Approach to Increasing Transit Ridership
Focus your efforts on the most productive ways to get passengers on your service and to keep them riding once they try it. Increased ridership is not just about marketing, but about taking a comprehensive step-by-step approach to service design and delivery. Find your “avatar” – your ideal customer – and learn to build and maintain a strong ridership base.
Online Course Accessible: Mon., Oct. 27-Fri., Nov. 14
Instructors: Anita Gulotta-Connelly, Joe Caruso
Early Bird: $400 (register by Sept. 29)
Program No. 4890-7548
Efficiencies in Paratransit Scheduling and Dispatching
Improve paratransit operation through efficient scheduling and dispatching methods. Calculate common performance measures and assess how attributes such as service area, policies and driver experience can affect performance. Learn to integrate performance measures from other providers to create your own benchmarks. Analyze the trade-offs associated with improving certain performance measures.
Online Course Accessible: Mon., Nov. 3-Fri., Nov. 21
Instructors: Peter T. Albrecht
Early Bird: $400 (register by Oct. 6)
Program No. 4890-7545
Transit Workplace Behavior Series: Fundamental Principles of Managing Employee Performance
Anyone challenged with the supervision of subordinates realizes right away that not all employees are motivated in the same manner. Learn the fundamental principles of employee performance, motivation and management, and set up management programs and practices to encourage and systematically maintain improved employee performance across the board.
Online Course Accessible: Mon., Nov. 24-Fri., Dec. 19
Instructor: Randall Pine
Early Bird: $400 (register by Oct. 27)
Program No. 4890-7537