- Peer trauma support groups
- Wellness program that emphasizes movement and exercise
- Trauma response unit to be activated whenever a front line employee is attacked or witnesses a traumatic event
- Retraining telephone dispatchers for first responder skills
- Internal and external facing PSAs and posters to support employee re-humanization
Building a trauma sensitive agency is about communicating a message of compassion and concern for your frontline’s emotional wellbeing and physical safety. But the message must be consistent with meaningful actions. Do this and it won’t just improve the organizational culture, it will save you money in lost time and employee performance.
Charlotte DiBartolomeo, M.A.C.T., is C.E.O of Red Kite Project and earned her master’s in conflict transformation with a specialty in intercultural service, leadership & management from The School for International Training, Graduate Institute.
Red Kite Project is presently contracted by Southeastern Pennsylvania Transportation Authority to assist in creating a safer, healthier and more productive work community. Red Kite Project has also conducted trainings for transit agencies in North Carolina.