Let’s say you need to investigate a slip and fall, escalator accident, robbery or assault, or you need to review how your operators or transit police handled a particular situation. Incident Information Management technology allows you to just that, by compiling all of the multimedia information related to an incident so it can be replayed in exact chronological sequence.
Incident Information Management technology is a software solution that straddles various multimedia capture platforms, synchronously assemble multimedia information from different sources and quickly connect the dots.
Audio recordings, surveillance video, screen recordings can all be assembled into a seamless incident timeline. Cell phone video taken by passengers or witnesses can also be added. The reproduction can be used for investigations, evaluations or training, or even turned over to external agencies for their own investigations or prosecutions.
Lima Metro, the mass transit system for Lima, Peru, invested in this technology about a year ago to synchronize video surveillance footage with audio communications (between the control center, train cars, and stations) to accurately reconstruct and investigate incidents.
Big Data — Challenge or Opportunity?
Transit agencies — like the ones profiled in this article — operate in a world of big data that’s growing more expansive every day. Without the right technology, it’s an enormous challenge. With the right technology, it’s an opportunity to improve operational efficiency, and create a safer, more secure and satisfying experience for transit passengers.