Assistant GM/Operations
Greater Lynchburg Transit Company/First Transit
Joshua Moore joined Greater Lynchburg Transit Company/First Transit in May 2010. He was recruited from the University of Georgia Transit system, where he was a bus operator, trainer and supervisor. While working for UGA Transit, Moore earned his bachelor's degree from UGA.
In one year at GLTC, Moore has demonstrated a commitment to public transit and has mastered many new job responsibilities.
Moore has led the procurement of new paratransit buses, bus shelters and a CAD/AVL system for both paratransit and fixed route services. He is the project manager for the later two projects, and has also learned the intricacies of FTA procurement requirements, as these two projects are ARRA-funded. While managing these projects, Moore assumed primary responsibility for GLTC's operator schedule and run-cutting software, and has implemented multiple run-cuts in the wake of changing labor contract requirements while improving schedule efficiencies.
Moore oversaw the expansion of GLTC's paratransit dispatching staff and has provided hands-on training to the staff and assistance in understanding the requirements of ADA, while successfully managing a double-digit growth in ADA paratransit ridership.
Moore has worked closely with two customer advisory committees at GLTC, and has been attentive to concerns brought to him by customers and works to improve customer service throughout the organization. Additionally, he has attended First Transit, FTA and NTI training classes, along with vendor training, to improve and master his skills, and to share his knowledge of those systems with the agency staff.
Moore has worked closely with Liberty University to ensure its satisfaction with transit services provided by GLTC, with more than 2 million passenger boardings annually. He became the lead transportation organizer for a major air show (highlighted by the Blue Angels) in Lynchburg, Va.; during the two-day show, GLTC and local yellow school buses safely transported more than 50,000 attendees. Moore is also a member of the Virginia Transit Association and Lynch's Landing (a downtown development group).
“I would like to see the usage of public transit not only go up, but the quality of service that is being provided rise as well. In many areas, public transit could be so much more effective if the local communities would make a concerted and planned effort to develop the system to better meet the needs of the people. As much of the U.S. population ages, public transit, especially options such as ADA complimentary para-transit service, will have to grow exponentially to keep up with the demand.”
