“We know what they want and quite often we can’t provide them that. We can’t provide them with dedicated reserve parking spots for nothing and a train every three minutes, which is really what they want. But it is what they need in order to stay with us.
“We’ve done a very good job of doing that to date. Our big issue is reliability for our customers, we know that. And how do we address that and try to get ourselves back on stream with that.”