“The RapidVan program is working great for us; it is easy to use, saves wear and tear on our personal vehicles and provides for lively political debates with my fellow vanpoolers,” says Mark Fedorowicz, RapidVan participant.
Migrating to an online Web-based system with an intuitive interface has resulted in dramatic performance improvements within the area. Within just over a year, carpooling registration has increased tenfold. In addition, as a result of switching to a Web-based dynamic vanpool matching and management system, The Rapid managed to expand its services for commuters and triple its vanpool fleet while reducing its administration time by half.
Mary Ann Ferris-Young is business transportation service coordinator with The Rapid. Tony Gale is a principal consultant with Ecology and Environment Inc.