Commuters VS. Vacationers
Transit agencies serve many masters, but how do you appease your commuters while pleasing vacationing riders?
“Our primary focus is on the commuters who live in our region, but at the same time we maintain routes and rider/customer service information, including Web, printed and telephone-based, that make our services convenient for anyone, including tourists who may not be familiar with our region,” says Geoff Patrick, spokesman for Sound Transit in Seattle.
Keeping regulars comfortable and helping visitors don’t have to be at odds.
“We treat all our riders with equal consideration, but we do realize that tourists probably ask more questions about the transit system and the city in general than regular riders,” says Ingle of VIA in San Antonio.
“Feedback from customers is very important to Capital Metro, whether it is from a regular commuter or an out-of-town visitor,” says Whited. “We can learn a great deal from tourists who use our services because they can give us the perspective of people who are not familiar with the area or our transit system.”
Jim Faber is a freelance writer living in Hilton Head, Va., home to many, many vacationers.
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