People ask, “Don’t you run the risk of having the cameras work against you by proving your guilt?” Yes, it is true that there will be cases where the cameras provide evidence against the transit system, but according to Kreutzman, she doesn’t see it as a double-edge sword, because, she says, “even in those cases it provides an insurance company the leverage of knowing whether to take the case to court or to settle outside the courtroom.”
As one can see, there are many things that need to be considered when deciding whether or not to install surveillance cameras in transit vehicles. After weighing all of these costs and benefits, it is Waukesha Metro’s opinion that the benefits far outweigh the costs.
Waukesha Metro continually strives to improve customer service. Installing surveillance cameras on buses is one way we are enhancing the service that we provide to our community and passengers.
Because of the overall satisfaction of our pilot system, we have ordered four more units for our paratransit buses.
It is because of all these benefits that surveillance systems in transit vehicles are growing. In today’s world they have become more of a necessity than a luxury. In the very near future, I believe we will be seeing cameras in all transit vehicles. So the next time you board a bus, you may want to smile, because chances are, you will be on camera.
John Peckels is the maintenance director at Waukesha Metro Transit.