“We actually received an award from a local Hispanic organization for listening to their needs. A lot of young mothers out there with their one, two or three children and their stroller and their shopping bags and so on, it’s very difficult to travel that way.” Krieg continues, “We made the stroller area for them and you would have thought we had given them a winning lottery ticket. We deploy the lift for them and they can just ride the lift up and push their stroller in the little area. They don’t have to fold it and juggle the kids.”
During the interview with Krieg, she continually turns everything back to reflect on her staff. She uses the stroller section on the buses as a reflection of the working environment. “There’s a synergy. They just come in, a great group of people.” She elaborates, “I’m pretty sure that everybody who comes here wants to be here. We all work because we have to, but I think if I went around and asked each one of them if they had a choice working somewhere else, they wouldn’t. They come up with very clever stuff like the stroller area and we had bike racks on our buses in the early part of the bike-rack era.”
Later she mentions a particularly proud moment regarding her staff. “In 2003 my roadeo team, the drivers and mechanics won the International Roadeo. It was a very proud moment.” She stresses, “Of course that was my employees that did that, but it was our agency that accomplished that. I was so proud of them.
“They went to that roadeo and did what they do every day. Some of the other not-to-be-mentioned teams train nonstop for the roadeo and of course they win. Of course they do because they are professional roadeo competitors, but that my team just went there and did what they do everyday; that was just awesome to see them win.”
Like most other agencies, she says the agency is a big believer in training. “We have programs going on all the time, vendors often come in ensuring the mechanics and the operators are current on the latest and greatest whatever, whatever the item-of-the-day is.”
Elaborating about her team, Krieg says, “There are so many proud moments. Like all agencies, Tri Delta Transit has reached many important milestones over the years.” Those include community awards, the roadeo win, performance goal achievements, recognition by powerful politicians, service expansion, equipment innovation and another one we talked specifically about, AdWheel wins.
I had seen the winning TV commercial at last year’s AdWheel awards ceremony and it can be viewed currently on YouTube. The commercial, “We Go Everywhere,” is done to Johnny Cash’s “I’ve Been Everywhere Man” and was done in-house. Krieg says Mike Furnary, director of marketing at Tri Delta Transit, is determined to win another award this year. “Last year we won an Adwheel award for the radio ad, another Star Grand Award.” She adds, “He’s great, very clever, and with my background being in marketing, I can particularly appreciate it.
“Every person that walks in the door is just awesome, everybody. And it’s just like a synergy. You know, individually we would probably be nothing, but together people come in here and people come up with the most brilliant ideas.” She adds, “It’s really fun to see what they’re good at.
“Any employee recognition — such as the roadeo and AdWheel — makes me proud because others see what I see everyday: a group of motivated professionals who work hard everyday to make sure Tri Delta Transit is the best transit system possible.”
More Related Information:
Archived Article: Developing a Carpooling and Vanpooling Option
Archived Article: Maintenance Testing