Communicating with Riders

"It looks like it's just simply, you're installing it and it works, but there's a lot that goes together with the solutions," he adds. It?s important to build a relationship and know it?s a company that you?re going to want to be working with.

They all agree that every agency is unique and so the solutions need to be tailored to the agency and its employees. With companies having broad expertise in technology integration, they all agree it's important to know what outcome you are looking for, and which solution will best fit your agency.

Getting the system running at your agency is a team effort between you and the company.

Whitesel stresses you can't simply install these systems and believe the organization is going to take it all in, in one training session. There is an initial three -to five-day training session at the agency, teaching them the basics of the system so they can do their job on a daily basis. One to three months later they go back for a little bit more in-depth training session and a needs assessment. This training can focus on what the agency needs most or could utilize better.

The goal is for the agency to become independent to be more successful. If they understand how to do it and maintain it, it will be very easy for them to go in and adjust as their needs change.