“You see all this customer information all over the place. You see the more flexible, the more proactive service. The control. So it’s perceived individually from the transit agencies. Each and every transit agency claims they are unique. There’s nobody else who operates the same way,” he laughs.
“And to some degree it’s correct. As I said, there are these minor things where they are specific or special or have their special modifications to whatever needs. But overall to a very large and, as I said, very surprising degree, if you look into how they work — and we do that — we see that more than transit agencies themselves and it’s very similar.”