The Central Florida Regional Transportation Authority combined its fixed-route and paratransit call centers over the weekend for changes coming to ACCESS LYNX service.
Lynx asks for customers’ patience as there may be some intermittent software and telephone issues related to the move. The agency will be transitioning to a mobility management model to provide improved travel options and customer service for the ACCESS LYNX program beginning December 1.
Customers will still book their trips online through WebAccess or by calling 407-423-TRIP (8747).
Call center functions will now be performed by Lynx staff for better program management.
